Troubleshooters helps woman with mobile home problems

Mobile home problems
Posted at 4:30 PM, Jul 08, 2020
and last updated 2020-07-08 19:05:27-04

ALICE, Texas — An Alice woman bought a manufactured home in October, and almost from the time it was delivered, she’s been calling the dealership and manufacturer to come fix some repairs that needs fixing.

She’s also called the Troubleshooters for help.

“So why did you call us? Because I would like to know why, after eight or nine months, that they have not given me a shower that I can actually use. Why they haven’t replaced the front door? And why they didn’t seal that one properly when they put it up because water just pours in every time in this direction.”

So that should give you an idea of Henrietta Foster’s situation.

She paid more than $60,000 for the home and the land it sits on outside Alice.

There is a one-year warranty on repairs.

And Foster says she’s called and sent pictures to the dealership on NPID, and the manufacturer, Legacy, before the warranty expires.

She says her laundry room is too small for a washer/dryer stack.

That’s why they’re sitting on her front porch.

The Troubleshooters went to Manufactured Housing Consultants on NPID, where Foster bought the home.

We spoke with Raul Valenzuela, who was very helpful, giving us contact information for what steps Foster needs to take next to get something done.

She can file a complaint with the state, and contact Legacy, the manufacturer.

We’ve called Legacy and explained Foster’s situation.

They’re willing to help.

“I want the house repaired," she said. "I want a shower that I can use. I want my roof fixed, and my doors fixed.”

It’s going to take a few days to get the repairs done, but we at least have pointed Ms. Foster in the right direction.