Troubleshooters gets the phones turned on at local saloon

Sue Gray
Posted at 3:29 PM, May 20, 2020
and last updated 2020-05-20 19:17:47-04

CORPUS CHRISTI, Texas — The sound of a telephone ring is music to Sue Gray’s ears.

She’s the owner of Lou’s Saloon, at the corner of Leopard and Navigation.

She called the Troubleshooters because four telephone lines in the business have been down since the second week of April.

And the credit card machines run off of those phone lines, so they didn't work either.

Customers were coming in to pick up orders from the kitchen, only to find out they couldn’t pay with credit cards.

Norma Arriga talked with them.

“A lot of people were kind of upset because they had to run to store," she said. "As it is, the bar itself was closed, so they couldn’t go upstairs to use the ATM. So they had to run to the store to get cash.”

So Gray says she started calling AT&T because that’s who she has an account with.

Remember, she said the lines went out in early April.

“You call the repair number. And then you have to wait," Gray said. "Then you have to be on hold. Then you punch a button to talk to somebody that’s a real person. Then that takes 30-45 minutes.”

Gray says AT&T finally told her the problem was that a line had been hit near the Harbor Bridge, but it would be repaired within a couple days.

And that’s when she says she called the Troubleshooters.

We contacted AT&T late Tuesday afternoon.

By later that evening, only a few hours later, Gray’s personal phone rang.

“They called me last night at 6 o’clock and told me all the phone lines were working," Gray said. "They were here early this morning to check all the phone lines were working to make sure the credit card machine was working and everything.”

So at 7 a.m. Friday, it’ll be business as usual at Lou’s Saloon.