CORPUS CHRISTI, Texas — Armando Guerrero is retired from the United States Navy.
Guerrero’s driveway is sinking, making it difficult to pull in and out of it. He has always felt it was the city's responsibility.
“I've asked. I've called. I've talked to every department. Every department's come out here. It's still looking like this. It still looks the same,” said Guerrero.
Eleven years, that's how long Guerrero claims he's been fighting city hall to do something. And that’s why he decided to finally call the Troubleshooters for help.
The markings on the sidewalk and street in front of his house are proof a city crew has tried to fix it.
“I believe the Water Department came and fixed the water line that Solid Waste ended up busting with their trash truck,” he said.
Guerrero believes the real problem is a busted water line underground causing the sidewalk and the driveway to sink.
He remembers a city crew coming out and running a test.
“They came out and did a test with some kind of gas that they put in there. A smoke is what they did. There was smoke coming out of every crack in the sidewalk”.
On November 18, the Troubleshooters submitted a Public Information Request to the city of Corpus Christi to see how many times a crew had been sent to Guerrero's home, and what they did.
But since the city still hadn’t responded by December 2, we reached out to city manager Peter Zanoni.
On Dec. 3, a city Public Works crew demolished the sidewalk in front of Guerrero's Annaville home.
By Dec. 4, city crews not only re-paved the sidewalk, they also fixed a broken water line underground.
“It was an offset on a sewer main, and that caused the settlement of the ground. And we fixed it with a pipe wrench. The pipe bursting,” said city utility tech Jay Martinez.
So an eleven year tug-of-war between Armando Guerrero and the city, gets resolved in less than a month, once the Troubleshooters get involved.
“Happy? Oh yeah. I'm very satisfied. It's amazing. I couldn't believe they'd come out that quick.”