Troubleshooters; Rockport Woman’s Troubles with Contractor

Posted at 3:58 PM, Mar 06, 2019
and last updated 2019-06-24 16:14:48-04


Another homeowner claims she’s been scammed by a contractor she hired to make repairs to damages caused by Hurricane Harvey.

Carol Matthews says she’s lived in her Rockport home for 17 years, but then Hurricane Harvey came and nearly wiped it completely out.

So in December 2017, just months after Harvey, she hired Henry Mahan to repair it.

“He said, ‘oh, I’m going to fix this house up, and we’re gonna use it as a demo to show people what it can look like afterwards,” she recalled Mahan telling her.

“How much are we talking here ? $62, 000.00 from Mid American Credit Union. Ok.”
That’s her mortgage company.

She showed us a list of some of the payouts made from the insurance money.

Matthews also claims Mahan told her the job would be done in 3 months.
March 2018.

But she says she called the Troubleshooters because, 15 months later, it’s not done.
Not even close. At least not by Mahan.

Matthews told us she and her sons put in all the new walls and ceiling.
Not Henry Mahan.

Heating and air conditioning ducts are open.
There’s no heat in the place.

The cabinets are in, but the counter tops are not.
The floors are new, but Matthews says she and her sons put them in, not Henry Mahan.

She also told us a story about the crosses she had on a wall.

“I have a collection of crosses that I had on my wall. And when he walked in there, he saw all those crosses and he knew right then that I believed in God. So he used God as a weapon against me.”

Henry Mahan returned our call within minutes, saying repeatedly, that he wasn’t done working on Carol Matthews’ house.

He also said she needed to be patient since her insurance policy didn’t cover as much as she thought it did.

Therefore, he was going to have to spend money out of his own pocket to finish what needs to be finished.

“Because I’m gonna fulfill my promise to her that I will give her a house completely done. And was also gonna bless her with a lot of that money back. I wanted her to move forward,” he told us by phone.

Sounds good. But when will that be?

“Why should I believe you ? I don’t need you to believe me. I’m not about to lose my blessing if I don’t commit to my commitment with her.”

But he never committed to a specific time or date.

Matthews says a saw, which belongs to Mahan, is still at her house, and as far as she’s concerned, it’ll stay here, until he fulfills his promise to her.