Troubleshooters; Utility Bill

Posted at 6:45 PM, Aug 31, 2018
and last updated 2019-06-24 16:14:44-04

A disabled veteran says his latest utility bill is huge !
5-6 times bigger than normal.
He’s called the city for help, but claims they suggested he get on a payment plan.
So he’s called us for help.

Troubleshooters Graphic

Ramon Beltran’s last 6 utility bills average $124.00.
But his current bill is for $755.00.
“what’s your reaction when you open up the envelope and you see $755.00 ? I am in shock. I immediately got on the phone with that.”
Of course Beltran says he called the city utility office.
“77887,” said, recalling the reading on his meter. “And she checked her desk and it said ? 979. That’s it. Just 3 digits. So what did that tell her ? That there’s something wrong.”

He says they suggested he get on a payment plan.
When he declined, he says they told him to call the resolution department.
He did. Left a message. Then called us. And we called the city.
Utility office business manager Margaret Morin told us she’d look into it.
She did.

Beltran claims he’s a disabled US Navy veteran on a fixed income.
So an unexpected $755.00 bill is an unwanted expense for anybody.
“I was gonna get on a payment plan while I talked to someone about this, but since they weren’t helping me, I said, you know what, I’m gonna hold off for now.”

Ms. Morin told me the city checked Beltran’s meter and it registered the usage charged on his bill.