Troubleshooters: Disabled Roof

Posted at 8:20 PM, Apr 16, 2018
and last updated 2019-06-24 16:14:41-04

A home really messed up by Harvey, has a Flour Bluff couple calling the Troubleshooters for help.
The couple, both disabled, say they paid a contractor nearly $8,000.00 to put a new roof, and make some other repairs, on their home.
Well, the job isn’t done.  So when it rains, it really pours at their place.  They need help.

Actually, it was one of Charles Thornton and Dallas Helms’ neighbors, who asked us to help them.
They need someone, preferably the contractor they hired and paid 2 months ago, really anyone, to finish putting a new roof on their home.
The unfinished roof leads to holes in the ceiling and walls.

"We’ve been waiting since hurricane Harvey to get help," Ms. Helms told the Troubleshooters. 

They thought Pat Ayers and Award Roofing and Construction out of Aransas Pass would help when they hired them in February. 

"He was more personable.  And more open about what he can do and what he can’t do, " Thornton said.

That’s why they gave him nearly $8000.00.  All the money they’d been given by their insurance company.

"I really regret that.  Really I do."

There are packs of shingles sitting in front of the house.  But that’s not where they’re supposed to be.

"He said he’s having to hire more people and he’s really, really busy," Thornton recalled about a conversation with Ayers.

They said FEMA wouldn’t help because they have homeowners insurance.  Nor would the city.  Other contractors wanted more money.  Charles and Dallas are disabled.  And on a very fixed income.  They’ve kind of given up.

"Disappointed, ’cause we look for help and help just doesn’t seem to arrive."