On today’s Troubleshooters, a woman is having a problem with a local car dealership.
She bought the car last October, but still doesn’t have the plates.
So she called us for help.
Candace Villarreal says she bought this 2015 Mitsubishi Mirage from a dealership on Rodd Field last October.
The dealership’s affiliated with the Subaru dealership on SPID.
But she says she called us because she still doesn’t have her license plates.
When she called the dealership to ask questions she says she was told "we keep hiring new people so your paperwork just keeps getting pushed back."
She says she’s been pulled over by police because her temporary tags had expired.
"They gave me a warning. They said just go to the dealership and get new ones."
She’s done that.
So the Troubleshooters went to the Subaru dealership to try to find out what’s going on.
We met General Manager Ronnie Lillard.
And while he didn’t want to speak with us on camera, he did say the dealership sent Villarreal’s paperwork for tax, title, and license on the car to the Nueces County Tax Assessor-Collector’s office on February 6th.
Remember, Villarreal says she bought the car in October.
And remember what tax assessor-collector Kevin Kieschnick told us about waiting for title and plates.
"State law requires that they get titled within 30 days. If you haven’t received plates and stickers within 30 days, there’s probably a problem."
We also checked with Kieschnick about Villarreal’s paperwork.
He says his office received it February 9th, but it was rejected February 16th.
The lienholders don’t match on the repo affidavit.
And records show the car was repossessed, but the names don’t match.
Lillard also oversees the Alfa Romeo dealership, and told us he has a
set of paperwork with Latena Koningverdraag’s signature
She told us her story last Monday.
Lillard says he’s willing to help her get this resolved if she’ll come into the dealership.
As always, whenever you need help from the Troubleshooters, give us a call at 885-0100.