Troubleshooters: Social Security Check

Posted at 3:28 PM, May 20, 2019
and last updated 2019-06-24 16:14:48-04


A local couple claim the Social Security Administration was giving them the run-around about a check they never received.
So they called us for help.

Jose Benavides says he suffered 2 strokes in February 2018, so he went on Social Security Disability in August 2018.
But when his monthly check for January 2019 didn’t show up in his bank account, his wife Veronica told us “we had to borrow from our family just to pay our bills.”

The Benavides’ went to the Social Security office on Port, again, and again, and again, to find out what had happened.
And how to get it corrected asap, but claim the people they spoke to at the office basically told them, it wasn’t their problem.
“This is fraud, and you need to do the work. You need to do the legwork about what happened to this check because we’re not responsible.”

The Benavides’ told their story to CCPD, and claim an investigator looked into their case, and after a month, told the couple that it was not fraud. It was a mistake by the Social Security Administration.

But the Benavides’ insist they weren’t getting anywhere with Social Security, so they called the Troubleshooters.
And we called the Social Security office and spoke with a supervisor, who agreed to meet with them.
“While we were there, he called the Treasury Department and said, well this is a P.R. case now, so can we expedite it?”

And sure enough, a short time later, half the money was deposited in their account.
Let’s see how soon they get the rest.

The Benavides’ eventually found out their January check was sent to someone not even receiving social security benefits.
“As soon as he saw that deposit, called them, and said this is not my check. So he didn’t touch that money.”
The person who received the money returned it to Social Security.

As always whenever you need help from the Troubleshooters, send us an email at