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Make sure you get the most out of your Christmas gift returns

Posted at 9:15 PM, Dec 26, 2018
and last updated 2018-12-27 11:27:04-05

The Better Business Bureau has several tips for you when it comes to returning the Christmas gifts you received but plan to return because they don’t fit, you already have them, or you just don’t want them.

It all starts with receipts. Not only will having them streamline the return-process at the checkout counter, often businesses will print their return policies on them.

“It helps when they have the return policy on the receipt,” shopper at Corpus Christi’s La Palmera Mall, Brooke Gamez said. “You just read and find out what you have to do.”

The BBB also urges you to keep any boxes or packaging, because some stores may require you to return your gift in the same condition you received it.

One more tip – don’t wait to make your returns. The BBB says most stores have time limits on how long you have to make returns and still get a full-refund.

Questions arose among some shoppers today about online purchases and the ability to return them. Jordan Vollenweider got a pair of Timberland boots that her parents bought on that company’s website. The nearest Timberland store to Corpus Christi is in San Marcos, but Vollenweider was undeterred. She planned to visit La Palmera Mall stores that sell Timberland boots to see if she could return them there.

“Plan of action is to hit Macy’s first and then check around maybe Footlocker, Dillard’s, J.C. Penney,” she said. “It’s a mission,” she added with a laugh.

Action 10 News spoke with clerks in the three department stores at La Palmera. Clerks at Macy’s and J.C. Penney said they could only accept returns on purchases made at their companies’ stores. The Dillard’s clerk said someone in Vollenweider’s shoes could go to the store’s customer service department and likely make some kind of exchange.