HERSHEY, Pa. (AP) — Bakers are complaining that something is amiss with Hershey’s Kisses.
The chocolate candy’s trademark tips have been mysteriously missing from batches around the country. Bakers have taken to social media to complain that the lopped-off tops are ruining the look of their holiday treats. Without their points, the chocolate candies are left with flat tops.
— Pat Shaffer (@PatShafferWV) December 16, 2018
Laura Magone started the baking group, according to the Pittsburgh Post-Gazette.
She told the newspaper that a baker alerted her to the issue about two weeks ago.
Magone said when the baker called Hershey’s customer service number, she was told the company was breaking the tips of the kisses on purpose so they didn’t fall off in transit and collect at the bottom of the bags.
She wrote in a post on the Facebook page:
“Hershey has told people on this page (including me today) they are intentionally breaking off the tips of the iconic American Hershey kiss at the factory so the tips don’t break off in transit — this makes no sense. This didn’t happen when kisses were American made. (800) 468-1714. On the left — what’s advertised. On the right — what we get. Look at the current wrapping also. Not good. C’mon Hershey.”
Company spokesman Jeff Beckman told the Lebanon Daily News they’re reviewing the issue. Beckman says Hershey has donated baking items to the group as a thank you for pointing out the issue.