MoneyDon't Waste Your Money


DWYM: Beware these offers to lower your phone, cable bills

DWYM: Beware these offers to lower your phone, cable bills
Posted at 7:49 AM, Oct 19, 2021
and last updated 2021-10-19 08:55:40-04

It sounds like a great deal.

An offer to save money on both your cell phone bill and TV.

With the cost of cell phone plans and streaming TV going up, who wouldn't like to lower that bill?

Unfortunately, one offer for a big discount is really a scam.

I checked my voice mail over the weekend and heard this message:

"Hi there! I am calling you from AT&T and DirecTV to let you know that your existing account is qualified for 50% off."

Half-price cell phone and TV? Great!

So I called back, and a robo agent asked for my account number and pin.

"Uh, sure."

Sorry, I was not about to give out that information!

Last year, Jackie Wilkinson got a similar call.

"He asked do you want to save money," she said. "Naturally in this day and age who doesn't want to save money. So I said yes and he said great!"

But he wanted her to send money first.

Charlotte Harrison also got the call and says it went from friendly to frightening.

"I think it's awful, because it scared me," Harrison said. "I said I need to do this so I don’t lose my TV!"

A few years ago these scam calls would concern your DirecTV account. And since most people don't have DirecTV dishes, they would just hang up.

But now they use AT&T, and with millions of people on the AT&T network, its easy to fall for this one.

So don't let this happen to you. The Better Business Bureau says:

  • Cell, satellite and cable providers will never call you about lowering your bill.
  • And, they will never ask for an upfront payment for an upgrade.

These are scammers who will ask you to prepay, and then steal whatever you send them.

When I tried to question the offer, the robo agent would have nothing to do with me.

"Thanks for your time. Have a nice day," it said.

So if you want to lower your bill, give your provider a call.

Be suspicious if they call you, so you don't waste your money.