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Troubleshooters; Local Business Owners at Odds with Each Other

Local Business Owner Asks Troubleshooters for Help Getting Issue Resolved
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Posted at 3:17 PM, Jul 19, 2019

CORPUS CHRISTI, Texas — On today's Troubleshooters, 2 local businesses at odds over work one of them did for the other.
We're not talking about a big job, but the work that was done, wasn't done to the customer's satisfaction.

Johnny Heath says he was at his business earlier this week, when Ryan Everest of EZ Paving walked up.
Introduced himself.
And offered to lay asphalt to cover some potholes in the driveway of Heath's business.
"In the beginning, they said it was gonna be $400.00. It's asphalt. We're gonna steamroll it and this stuff."

Everest's crew laid asphalt in the back as well as the front.
And Heath remembers it took them all of 15 minutes or so to do it in the heat of the day.
"They said they would put in asphalt and steamroll it and all this stuff. And it would look real nice."

The receipt from EZ Paving to Heath shows a $500.00 flat price. And also reads 'Will Roll.'
Heath says Everest told him they couldn't roll the asphalt the same day they laid it because their roller was broken.

Heath's not even sure it's really asphalt.
To him it feels like some type of dirt mixed with oil.
So he says he called us because he paid more than the original price Everest quoted him.

As of noontime today, Everest still hadn't come back to roll the asphalt.
In fact, Heath says he's rolled himself.

"Tell him I'm sorry. Tell him I'm sorry."
Less than 30 minutes after we left a message for Everest, he called us back.
"I'm just letting you know, you're talking about doing a story and all this stuff. There's no need for that. I'll go by. I'll fix it today," he told the Troubleshooters.

What's particularly frustrating for Heath is that he's a business owner.
And claims he doesn't waver from the first price quote he gives for his work.
"And if it costs me money, if I lose money on the job, that's what it is. That's part of being in business."
"i'm gonna do it. I'm gonna do it. In the next couple hours, I'm gonna be by there," Everest reassured us.
Ok. you heard him.

Well, guess what ?
Ryan Everest showed up at Johnny Heath's business this afternoon, and did what Heath wanted him to do as far as the asphalt is concerned.
Heath told me he's satisfied.
In fact, he says he's going to help Everest, because he remembers what it was like when he started his business 20 years ago.
This is another Troubleshooters Case Closed !