CORPUS CHRISTI, Texas — Today, the Troubleshooters go back to the scene of a story they first reported more than a year ago.
They helped a homeowner get money to replace his roof, which had been damaged by Hurricane Harvey.
That allowed the homeowner to hire, and pay a roofing contractor.
But as you can probably imagine by now, the work is nowhere close to being done.
After the Troubleshooters told Charles Green's story in March 2018, his insurance company stepped up.
"Farm Bureau decided to go ahead on and pay me money. $32,000.00 and some dollars," Green told us.
In April 2018, we reported it as a Case Closed !
Green, a retired Navy man, and his family, have lived in their home since 1967.
But in August 2017, Hurricane Harvey ripped up the metal roof on his home.
So the $32,000.00 from his insurance company was going to go to Bison Roofing and Construction, to replace it.
Green gave Bison $10,500.00 in May 2018.
Then another $12,000.00 in February this year.
But says there's been a failure to communicate ever since.
"In fact, I believe they don't intend to do anymore work. I think they're gonna try and get the money and not do anything."
Green's roof didn't look good the day we were there.
There is an opening in it, and one can only imagine how much water gets in when it rains.
There are many other areas in bad shape.
The job is woefully incomplete.
Green remembers something Bison told him about what needed to be done.
"He said it was a quarter inch roof and they needed more material up there to put the new metal roof on."
The warranty in Bison's Contingency Agreement reads 'Bison Roofing has a 5 year no leak warranty on all completed re-roofs.'
Bison does have a permit for the work from the city of Kingsville. It expires in December.
In the meantime, Green and his family have to live with an incomplete roof this above their heads.
So, Green says he's hired an attorney.
Contacted the Kleberg County DA.
The Attorney General's office.
And now us again.
He needs somebody to make something happen for him.
"At my age, I can't do anything. I just have to sit and wait and hope that they go ahead on and do what's right."
I spoke with the owner of Bison Roofing, Genaro Montelongo.
He says the roof install will happen within 2-3 weeks, and will likely take a week or 2 to install.
A traditional shingle roof takes about 2 days.
So why so long ?
Because aluminum roofs just take longer.
They're also more expensive, but they do come with a lifetime warranty.
Mr. Montelongo further told me, another reason for the delay is having to work with an insurance claim.
Those take more time.
And the way the roof looked in our story, Bison says that was just a temporary covering.
Not what it'll look like when it's done.
We'll let you know when Mr. Green gets his new roof.