MATHIS, Texas — Gwendolyn Falcon has physical disabilities, and having her water turned off after paying her bills is upsetting.
Falcon has lived in her Mathis home for three years and, typically, her water bill averages around $30.
However, over time, she said was having problems receiving her bill through the mail. Once her bill finally did arrive by mail, she said, the water bill is past due.
In July 2019 her water bill came out to $50. But the next month, her bill jumped to $225.10.
“I did not receive a bill," she said. "I went up there, I told the gentleman and I asked him what was he doing over here, and he said 'I'm here disconnect your water.' I say 'Why are you disconnecting my water? I never got a bill. He says, 'You need to call them and take that up with them.' "
Our Action 10 News Team reached out to the City of Mathis finance department.
We received a statement that reads: “The city has only one billing cycle, and bills are mailed on the last day of the month. All accounts are due the same day, which is the 16th of the month.”
It also said the 24th of each month is disconnect day.
Falcon said the bills don't even state how many gallons are being used, and believes the meter readings are not correct.
“I know everything got this technology thing about it, about scanning something or shooting something, but they have never gotten to the point to where -- exactly -- how do we fix the water issue?” Falcon said.