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UPDATE: PODS Company reimburses military family for damaged property

Posted at 9:30 AM, Oct 15, 2019
and last updated 2019-10-15 10:36:32-04

CORPUS CHRISTI, TEXAS — The PODS Company has reimbursed a military family after their household items were damaged during a move.

On Sept. 24, 2019, Brenda Matute spoke to the Cavazos family.

Mercedes Cavazos said she and her family moved from Corpus Christi to Kingsville using the PODS company.

Cavazos said that after their belongings arrived, over ninety percent of the items were ruined by water damage and covered in mold.

Cavazos took a video of the PODS unit when it arrived, and she says it shows where water seeped into the container.

She calculated a loss of about $5,000.00.

Cavazos filed an insurance claim with the PODS Company, but it was denied.

Family members then contacted Action 10 News.

Reporter Brenda Matute contacted the PODS Company regarding the complaint, and the company said it would look further into the case.

On October 14, 2019, the PODS Company contacted Action 10 News with an update.

The company says: “As of today, the matter is resolved. After further review and communication with Mr. and Ms. Cavazos, PODS has determined this is an isolated incident. As shared before, no issues were reported by customers who used the container before nor after the Cavazos. Given the uniqueness of this situation, PODS has provided the Cavazos a gesture of goodwill, which was accepted, and all parties consider this matter resolved.”

Mercedes Cavazos tells Action 10 News the PODS Company reimbursed them around $5,000.00. She says it has been such a relief.

The PODS Company also recommends keeping the following in mind when loading your containers:

  • Check your local forecast for potential inclement weather
  • Consider using plastic bins instead of cardboard boxes for durability
  • Ensure all items, including linens, dishes, refrigerators, etc. are completely dry
  • Wrap larger items with cardboard, moving blankets, stretch wrap, mattress covers, etc. – and wrap each item separately
  • Consider using moisture absorbers
  • Pack valuables and essentials separately – and keep them with you