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Hours of operation change for City’s Customer Call Center

Posted: 3:29 AM, May 30, 2018
Updated: 2018-05-30 04:29:01-04

The City of Corpus Christi’s Customer Call Center has changed their hours of operation.

According to the city, effective June 4, the call center’s new hours will be 7 a.m. to 6 p.m. Monday through Friday.

The city says the shift of manpower to coverage during peak hours will create efficiencies, improve customer service, and decrease wait times for callers.

"There’s no decrease in service this is just a time change to provide better customer service during our busiest hours," said Customer Call Center Manager Mary Newton.

The city says they have also made improvements to the self-service options on the website, which can be accessed by visiting www.cctexas.com and clicking the "Report" tab.

After hours calls for urgent issues related to Gas and Water will continue to be answered.

The Customer Call Center is available at (361) 826-CITY (2489).