City to implement new Customer Call Center hours

Posted at 3:36 PM, May 29, 2018
and last updated 2018-05-29 16:36:24-04

Beginning on Monday, the City of Corpus Christi’s Customer Call Center will be changing their hours of operation.

According to the city, effective June 4, the call center’s new hours will be 7 a.m. to 6 p.m. Monday through Friday.

The city says the shift of manpower to coverage during peak hours will create efficiencies, improve customer service, and decrease wait times for callers.

“There’s no decrease in service this is just a time change to provide better customer service during our busiest hours,” said Customer Call Center Manager Mary Newton.

The city says they have also made improvements to the self-service options on the website, which can be accessed by visiting and clicking the “Report” tab.

After hours calls for urgent issues related to Gas and Water will continue to be answered. Please dial 911 for emergency assistance.

The Customer Call Center is available at (361) 826-CITY (2489).