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Military family claims a PODS container damaged 90 percent of their belongings

Posted at 4:47 PM, Sep 24, 2019
and last updated 2019-10-18 14:32:44-04

CORPUS CHRISTI, Texas — UPDATE: The company released a statement Tuesday, Oct. 18.

“As of today, the matter is resolved. After further review and communication with Mr. and Ms. Cavazos, PODS has determined this is an isolated incident. As shared before, no issues were reported by customers who used the container before nor after the Cavazos. Given the uniqueness of this situation, PODS has provided the Cavazos a gesture of goodwill, which was accepted, and all parties consider this matter resolved.”

A military family made the move from Corpus Christi to Kingsville using the PODS moving service. They say after their belongings arrived, over 90 percent of them were ruined by water damage.

Mercedes Cavazos’ husband received military orders last month to be stationed in Kingsville.

To make their move easier, the family ordered a PODS unit, packing the majority of their furniture into the unit.

But when the container arrived at their new house, Cavazos says almost everything was covered in mold.

“The first thing I saw was my bed and the sheets it was covered in mold,” said Cavazos. “Table, sofas, a lot of my kids’ stuff, their beds, and their mattress.”

Cavazos took a video of the PODS unit when it arrived, she says it shows where water seeped into it. She calculates a loss of about $5,000 in furniture and personal belongings.

“And now we're back at that square one where we barely have anything,” said Cavazos.

She says she filed an insurance claim with the PODS company, but they denied it.

“Work with me, give me what was damaged,” said Cavazos.

We contacted PODS moving and storage about Cavazos complaint, the company said it would look further into her case.

PODS forwarded KZTV a statement regarding Cavazos case:

"PODS takes concerns like Ms. Cavazos’ very seriously. Therefore, we inspected her container quickly and diligently as soon as we were made aware and did not find any structural damage that would allow for water intrusion. In addition, we found no issues were reported by customers who used the container before Ms. Cavazos, nor have we received any concerns from those who have since used it after her. We have been in communication with Ms. Cavazos as our investigation into the matter is still ongoing."

We will follow-up with and keep you update on the case outcome.